Your privacy matters to us. This Privacy Policy explains what personal data plus ph collects, how we use it, and the rights you have as a member based in the Philippines. We are committed to handling your information responsibly and in line with applicable Philippine data protection laws.
Last updated: 2025. Applies to all members using the plus ph platform in the Philippines.
When you register an account on plus ph, we collect the personal details you submit during the sign-up process, including your full name, date of birth, email address, mobile number, and preferred payment method. We also collect information you provide when updating your account profile, contacting our support team, or participating in any platform promotions. This information is necessary to verify your identity, process transactions, and deliver the services you have requested. We only ask for the minimum data required to operate your account safely and in compliance with Philippine regulations. All information you submit is treated as confidential and is stored securely on our servers. You are responsible for ensuring that the details you provide are accurate and up to date at all times.
We automatically collect certain technical information when you access the plus ph platform, including your IP address, device type, browser version, operating system, and session timestamps. We also record your activity on the platform such as pages visited, games accessed, deposit and withdrawal history, and login frequency. This data helps us monitor platform performance, detect unusual activity, and improve the overall experience for members in the Philippines. Technical data is collected through standard server logs and, where applicable, cookies or similar technologies stored on your device. We do not use this data to build advertising profiles or share it with marketing networks. Usage data is retained only for as long as necessary to fulfil the purposes described in this policy.
To process deposits and withdrawals in Philippine pesos, we collect payment-related information such as your chosen payment method, transaction reference numbers, and transaction amounts. We do not store full card numbers or complete banking credentials on our servers — payment processing is handled through secure, regulated payment gateways that comply with applicable Philippine financial regulations. Transaction records are retained as required by law and for the purpose of resolving any disputes that may arise. If you use GCash, Maya, or other local payment options, the relevant provider's privacy terms also apply to that portion of the transaction. We may share transaction data with regulatory authorities if required to do so under Philippine law. All financial data is encrypted during transmission and at rest.
The plus ph platform is intended for use by eligible adults located in the Philippines, and we may collect general location data derived from your IP address to verify that you are accessing the platform from a permitted jurisdiction. We do not collect precise GPS coordinates or real-time location tracking data from your device. Location checks are performed solely to comply with our licensing obligations and to prevent access from restricted regions. If our systems detect that you are attempting to access the platform from a location where online gaming is not permitted, your session may be restricted. This is a standard compliance measure and does not affect your account standing if you are a legitimate Philippines-based member. Any location data collected for this purpose is not used for any other commercial or marketing activity.
We use your data only for the purposes described below and never for undisclosed commercial gain.
Your personal data is used to create and maintain your plus ph account, verify your identity in line with Philippine KYC requirements, and ensure that only you can access your account. We use your contact details to send you important account notifications such as deposit confirmations, withdrawal updates, and security alerts. We do not send unsolicited marketing messages without your consent. Account management data is retained for the lifetime of your account and for a reasonable period thereafter as required by applicable law. You may update your account details at any time by logging in to your profile.
We analyse usage patterns and transaction data to detect and prevent fraudulent activity, money laundering, and unauthorised access to accounts. Our security systems flag unusual login attempts, irregular betting patterns, and suspicious financial transactions for review by our compliance team. Where fraud or a breach of our Terms and Conditions is confirmed, we may suspend the relevant account and report the matter to the appropriate Philippine authorities. Security monitoring is an ongoing process and is essential to protecting all members on the platform. Data used for security purposes is handled strictly on a need-to-know basis within our organisation.
Aggregated and anonymised usage data helps us understand how members interact with the platform so we can improve navigation, game availability, payment options, and mobile performance. We may conduct internal analysis to identify which features are most popular among Philippines-based members and prioritise development accordingly. This analysis does not involve identifying individual users and is used solely for product improvement purposes. We do not share individual usage profiles with third-party analytics companies. Any insights derived from this data remain the property of plus ph and are used exclusively to enhance the member experience.
As a member based in the Philippines, you have clear rights over your personal data under the Data Privacy Act of 2012.
You have the right to request a copy of the personal data we hold about you at any time. We will respond to verified access requests within a reasonable timeframe in accordance with Philippine law. Your request should be submitted through our support channels as listed on the FAQ page.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details directly through your account profile, or contact our support team for assistance with more complex corrections. We will process correction requests promptly and confirm the update once completed.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain records. Erasure requests will be assessed on a case-by-case basis, and we will inform you of the outcome. Note that some data may need to be retained for regulatory compliance even after account closure.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you believe your rights and freedoms override those interests. Objection requests should be submitted in writing through our support channels, and we will cease the relevant processing unless we have compelling legitimate grounds to continue.
The plus ph platform uses essential cookies to maintain your login session and ensure the platform functions correctly on your device. We do not use third-party advertising cookies or cross-site tracking technologies. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect platform functionality. Session cookies are automatically deleted when you close your browser, while persistent cookies used for security purposes have a limited lifespan. We do not sell or share cookie data with external marketing platforms. For more information about how to manage cookies on your device, refer to your browser's help documentation.
If you have any questions about this Privacy Policy or wish to exercise your data rights, please reach out to our support team. You can find help resources and contact guidance on the FAQ page. We aim to respond to all privacy-related enquiries within a reasonable period. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
Our support team is here to help with any data-related questions. You can also visit our FAQ page for quick answers, or head to your account to review and update your personal details.